How we collect, use and protect your personal data
How we collect, use and protect your personal data
When you use our services at Arrived Ltd. T/A Embassy Express, we collect personal information necessary to fulfill your booking. This includes your name, email address, phone number, pick-up and drop-off locations and payment details. We may also record phone bookings for training and verification purposes.
Your data is used primarily to provide our transportation services. This includes dispatching vehicles to your location, sending booking confirmations via email or text, processing payments securely and contacting you regarding any changes or issues with your journey.
We do not sell your personal data to third parties. To complete your booking, we share necessary trip details with our contracted drivers. In exceptional circumstances where we outsource your booking to another reputable service provider, we share only the essential information required for them to complete the journey safely. All partners are licensed and regulated by the Public Carriage Office.
We take the security of your personal information seriously. Any online credit or debit card bookings are processed through secure payment gateways and subject to verification to prevent fraud. We implement strict internal measures to protect your data from unauthorized access, alteration or disclosure.
We keep your personal information only for as long as necessary to provide our services, maintain accurate financial records and comply with our legal obligations. Once your data is no longer required, it is securely deleted or anonymized.
Under UK data protection laws, you have the right to access, correct, update or request the deletion of your personal information. If you wish to exercise any of these rights or have concerns about how your data is handled, please contact our administrative team.
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If you have any questions about this Privacy Policy or our data practices, please reach out to us using the contact information provided on our website. We are committed to resolving any privacy concerns quickly and transparently.
© 2026 Embassy Express. All rights reserved.
© 2026 Embassy Express. All rights reserved.